Privacy Policy

Last updated: September 3, 2026

Kokomojo Mango Farm Corp. (“Kokomojo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, purchase our products, create an account, submit an inquiry, subscribe to marketing communications, or otherwise interact with us.

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

1. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

• Name, email address, mobile number, and other contact details.

• Billing address, delivery address, and delivery instructions.

• Account username, password, preferences, and settings.

• Products viewed, placed in your cart, purchased, returned, or cancelled.

• Order history, transaction details, and payment confirmation.

• Messages, inquiries, reviews, feedback, complaints, and customer-service records.

• Internet Protocol address, browser type, device details, operating system, and network information.

• Website activity, referring pages, pages visited, products viewed, and interactions with our website.

• Marketing preferences and consent records.

• Information needed to detect fraud, verify transactions, or comply with legal requirements.

Payment card and financial information may be collected and processed directly by Shopify, PayMongo, banks, e-wallet providers, or other authorised payment processors. Kokomojo may receive limited payment details, such as the payment method, transaction reference, payment status, and confirmation, but we do not ordinarily store full payment card information.

Please do not provide sensitive personal information unless it is necessary for a specific transaction or request.

2. How We Collect Personal Data

We may collect personal data:

• Directly from you when you place an order, create an account, submit a form, contact us, subscribe to updates, or participate in a promotion.

• Automatically through cookies, pixels, server logs, and similar technologies when you use our website.

• From Shopify and our authorised payment, delivery, marketing, analytics, and technology providers.

• From social media platforms when you communicate with us or use a social media integration.

• From another person who places an order or submits an inquiry on your behalf.

If you provide another person’s information, such as a recipient’s name, address, and phone number, you confirm that you are authorised to provide that information for the intended purpose.

3. Purposes and Lawful Basis for Processing

We process personal data only when there is a lawful basis and for legitimate, declared, and specific purposes. These purposes include:

• Processing payments and fulfilling orders.

• Confirming, preparing, shipping, delivering, replacing, or refunding purchases.

• Creating and managing customer accounts.

• Responding to inquiries, complaints, requests, and customer-service concerns.

• Sending order confirmations, delivery notices, security alerts, and other necessary transactional messages.

• Improving our products, website, customer service, and shopping experience.

• Maintaining the security of our website and detecting fraud, abuse, or unlawful activity.

• Maintaining accounting, tax, sales, and business records.

• Complying with applicable laws, regulations, court orders, and lawful government requests.

• Establishing, exercising, or defending legal claims.

• Sending promotional messages and personalised offers when you have consented or when otherwise permitted by law.

Depending on the activity, processing may be necessary to perform a contract with you, comply with a legal obligation, protect legitimate business interests, or act upon your consent.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing lawfully completed before consent was withdrawn.

4. Marketing Communications

We may send promotional emails, text messages, or other marketing communications when you have provided consent or when permitted by applicable law.

You may opt out at any time by:

• Selecting the unsubscribe link in a marketing email.

• Following the opt-out instructions in the message.

• Contacting us through the details provided below.

Opting out of marketing will not prevent us from sending necessary communications concerning your orders, payments, account, deliveries, refunds, security, or customer-service requests.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to:

• Keep the website functioning properly.

• Remember your shopping cart and preferences.

• Maintain account and session security.

• Measure website traffic and performance.

• Understand how visitors use our website.

• Provide relevant advertising, where permitted.

You may adjust your browser settings to block or delete cookies. However, disabling essential cookies may affect website functions, including account access, checkout, and shopping-cart features.

Where required, we will use non-essential advertising or analytics cookies only after obtaining the appropriate consent.

6. Disclosure of Personal Data

We may disclose personal data only when reasonably necessary to:

• Shopify, which hosts and operates our online store.

• Payment processors, banks, and e-wallet providers for payment authorisation, fraud prevention, refunds, and transaction processing.

• Couriers, logistics providers, and fulfilment partners for delivery and order coordination.

• Technology, website-hosting, cloud-storage, security, analytics, and customer-support providers that process information on our behalf.

• Marketing and advertising providers, subject to applicable consent and privacy requirements.

• Professional advisers, including accountants, auditors, lawyers, and insurers.

• Government agencies, regulators, courts, or law-enforcement authorities when disclosure is required or authorised by law.

• A successor or acquiring entity in connection with a merger, acquisition, reorganisation, financing, or sale of all or part of our business, subject to applicable privacy safeguards.

Service providers may process personal data only for authorised purposes and are expected to maintain appropriate confidentiality and security measures.

We do not sell personal data in exchange for money.

7. Shopify and Other Third Parties

Because our store is powered by Shopify, Shopify processes information you submit through the website to operate and improve the e-commerce services provided to us and our customers.

You may review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for information concerning Shopify’s processing practices.

Our website may contain links to third-party websites, platforms, or social media services. We do not control their privacy practices. Please review their privacy policies before submitting personal data.

8. International Data Transfers

Shopify and some of our service providers may process or store personal data outside the Philippines.

Where personal data is transferred internationally, our service providers and we will apply appropriate contractual, organisational, and technical safeguards as required by applicable law. By using our services, you understand that processing may involve countries with privacy laws different from those of the Philippines.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Complete the purposes stated in this Privacy Policy.

• Maintain your account and provide requested services.

• Comply with tax, accounting, regulatory, and other legal requirements.

• Resolve disputes and enforce agreements.

• Prevent fraud and protect our legal rights.

Retention periods may vary depending on the type of record and applicable legal requirements. When personal data is no longer required, it will be securely deleted, anonymised, or disposed of in a manner designed to prevent unauthorised access or further processing.

10. Data Security

We maintain reasonable organisational, physical, and technical safeguards intended to protect personal data against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

These measures may include access controls, password protection, secure service providers, staff confidentiality obligations, system monitoring, and secure disposal practices.

No website, database, or internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorised account activity.

11. Your Data Privacy Rights

Subject to the Data Privacy Act of 2012 and other applicable laws, you may have the right to:

• Be informed about the collection and processing of your personal data.

• Access personal data we hold about you.

• Object to certain types of processing.

• Correct inaccurate, outdated, or incomplete personal data.

• Request erasure, blocking, or destruction of personal data when legally permitted.

• Withdraw consent when processing is based on consent.

• Obtain a copy of qualifying personal data in a portable format.

• Claim compensation for damages caused by a violation of your data privacy rights.

• File a complaint with the National Privacy Commission.

These rights are not absolute and may be limited by lawful grounds, including legal retention requirements, ongoing transactions, fraud prevention, or the establishment, exercise, or defence of legal claims.

We may request reasonable information to verify your identity before processing a privacy request. Authorised representatives may be required to provide proof of authority.

12. Children’s Privacy

Our website and online store are not intended for individuals under 18 to use independently.

We do not knowingly collect personal data directly from children without the appropriate consent of a parent or legal guardian. If you believe a child has submitted personal data without proper authorization, please contact us so we can review and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, services, or legal obligations.

We will post the revised policy on this website with an updated effective date. We will communicate material changes through an appropriate notice when required.

14. Contact and Privacy Requests

For questions, concerns, complaints, or requests concerning your personal data, please contact:

Kokomojo Mango Farm Corp.
Privacy Contact/Data Protection Officer: [Insert name or position]
Email: Support@kokomojo.ph
Telephone: [Insert customer service or privacy contact number]
Address: Kokomojo Mango Farm Corp., Barangay Millan, Sibunag, Guimaras 5048

Please use the subject line “Privacy Request” and provide enough information for us to understand and respond to your concern.

If you believe your concern has not been properly resolved, you may contact or file a complaint with the National Privacy Commission of the Philippines through its official website at privacy.gov.ph.