Shipping and Pickup Policy

Last updated: September 3, 2026

This Shipping and Pickup Policy applies to retail orders placed through the Kokomojo Mango Farm Corp. website. Separate written terms may govern wholesale, export, and specially arranged commercial orders.

1. Delivery Coverage

We deliver to serviceable locations in the Philippines through independent couriers and logistics providers.

Delivery availability depends on the product, destination, courier coverage, and applicable restrictions. Fresh mangoes and other perishable products may be available only in selected locations with suitable handling and delivery arrangements.

We reserve the right to decline or cancel delivery to locations that cannot be served safely or reasonably. If we cancel an order for this reason, we will refund any payment already collected for the unavailable order.

2. Shipping Fees

Shipping fees are calculated based on the delivery address, package weight and dimensions, product type, and selected courier or delivery method.

The applicable shipping charge will be displayed during checkout or confirmed with the customer before the order is dispatched. Additional charges may apply to remote locations, special delivery arrangements, or unsuccessful delivery attempts caused by incorrect customer information or recipient unavailability.

3. Order Processing

Orders are processed after payment has been confirmed, unless cash on delivery or another arrangement is expressly offered.

Processing time may vary depending on:

• Product availability.

• Order quantity.

• Fresh mango harvest and packing schedules.

• Weekends and public holidays.

• Seasonal demand and promotional periods.

• Weather, transport, and logistics conditions.

Fresh mango orders are subject to harvest availability, quality inspection, and seasonal supply. Placing an order does not guarantee immediate dispatch if suitable fruit is not yet available.

Customers will receive an order confirmation and, where available, a dispatch notice or tracking information.

4. Estimated Delivery Time

Any delivery date or transit period provided during checkout or in an order confirmation is an estimate only and is not guaranteed.

Delivery times begin after we prepare the order and hand it to the courier. Delays may occur because of high order volumes, geographic restrictions, weather disturbances, transport disruptions, courier limitations, government restrictions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to prepare and dispatch orders promptly and assist customers with delivery concerns.

5. Customer Delivery Responsibilities

Customers must provide:

• A complete and accurate delivery address.

• An active mobile number and email address.

• Correct recipient information.

• Necessary landmarks, access instructions, and delivery restrictions.

• A recipient who is available to receive the order.

Please review your delivery information carefully before completing checkout. Contact us immediately if a correction is required. Once an order has been dispatched, changes may no longer be possible.

For fresh mangoes and other perishable products, the customer or authorised recipient must receive and properly store the order without unnecessary delay.

6. Authorised Representatives

If the customer will not be personally available, another responsible person may receive the order.

The courier or Kokomojo may request the representative to provide the recipient’s name, order details, authorisation, or valid identification before releasing the package.

Delivery to the address and recipient or authorised representative stated in the order will generally be considered completed delivery.

7. Unsuccessful Delivery

A delivery may be unsuccessful if:

• The address or contact information is incorrect or incomplete.

• The recipient is unavailable or refuses the order.

• The courier cannot contact the customer or recipient.

• Access to the delivery location is restricted.

• The recipient fails to provide required identification or authorisation.

• Delivery cannot be completed safely.

The courier may attempt redelivery, return the order to us, or charge an additional fee, depending on its policies.

If a perishable product becomes unsuitable for resale because of recipient unavailability, refusal, an incorrect address, or another customer-related delivery failure, the product and original shipping fee may not qualify for refund. This does not affect the customer’s rights when Kokomojo, the courier, or a defective product caused the failure.

8. Receiving and Inspecting Orders

Please inspect the package as soon as it is delivered.

If the order is missing, incorrect, damaged, leaking, improperly sealed, spoiled, or otherwise defective, contact us within:

• Fresh mangoes and other fresh produce: 24 hours from delivery.

• Dried mangoes, mango jam, mango purée, and other processed products: 7 calendar days from delivery.

Please provide the order number, a description of the issue, and clear photographs or videos of the product, external packaging, shipping label, and batch or expiry information where applicable.

Claims will be handled according to our Return, Refund and Replacement Policy.

9. Transfer of Ownership and Risk

Responsibility for an order generally transfers to the customer upon successful delivery to the stated recipient, authorised representative, or designated delivery address.

This does not remove Kokomojo’s responsibility for defective products, incorrectly supplied products, improperly packed products, or products damaged while under our control or during delivery.

10. Store or Farm Pickup

Pickup may be offered for selected products and locations. The available pickup point will be displayed during checkout or stated in the order confirmation.

Customers must wait for confirmation that the order is ready before travelling to the pickup location.

When collecting an order, the customer or authorised representative may be required to present:

• The order confirmation or order number.

• The name and mobile number used for the order.

• Proof of payment.

• A valid government-issued ID.

• Written or electronic authorisation when collecting for another person.

Orders may only be collected from the confirmed pickup location. The pickup location cannot be changed after the order has been prepared unless Kokomojo agrees to the change.

11. Pickup Period

Orders must be collected within the following periods after the ready-for-pickup notice is sent:

• Fresh mangoes and other perishable products: Within 24 hours, unless another collection schedule is confirmed.

• Processed and shelf-stable products: Within 5 calendar days.

If an order is not collected within the applicable period, Kokomojo may cancel the order, return the products to inventory, or dispose of perishable products that can no longer be safely sold.

Refund eligibility will depend on the product condition, payment method, and reason the order was not collected. Perishable products prepared specifically for the customer may not be refundable if the customer caused the non-collection.

12. Incorrect Pickup Orders

Please inspect your order before leaving the pickup location.

If the products provided are different from those purchased, notify our representative immediately. We will verify the order and arrange the appropriate correction, replacement, or refund in accordance with our Return, Refund and Replacement Policy.

13. Order Changes and Cancellations

Submit requests to change or cancel an order as soon as possible.

We may not accept changes or cancellations once the order has been harvested, prepared, packed, or handed to the courier. Approved refunds will be processed according to our Return, Refund and Replacement Policy.

14. Force Majeure and Unavoidable Delays

Kokomojo will not be liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, transport interruptions, government actions, public emergencies, courier disruptions, or similar events.

When practical, we will notify affected customers and offer an alternative schedule, delivery arrangement, replacement, or refund as appropriate.

15. Contact Us

For shipping, delivery, or pickup concerns, contact:

Kokomojo Mango Farm Corp.
Email: support@kokomojo.ph
Telephone/Viber: [Insert customer service number]
Business address: Kokomojo Mango Farm, Barangay Millan, Sibunang, Guimaras 5048

Please include your name and order number so we can assist you promptly.